Delivery & Pick up Details (Worldwide Delivery )
$25 Flat rate Shipping Australia wide
New Zealand $150 Flat Rate Shipping
UK $200 Flat Rate Shipping
Thank you for considering purchasing through Marble Basin Hub. We are determined to make your online shopping experience as pleasing and exciting as possible.
We have lots of options for you to choose from in terms of delivery of your marble product to ensure it stays safe and arrives in the best condition.
Option 1: Pick up your order from the Marble Basin Hub showroom
We would love to see you at our warehouse to collect your order. Alternatively, you can organise for your own courier to come and collect it at the warehouse for no additional fee. Our showroom and pick-up address is: 123 Cosgrove road Strathfield South/Belfield NSW 2136. Our warehouse opening hours are Monday to Friday 9am-5:00pm and Saturdays 10am-4pm, excluding public holidays. Please call us on 02 9316 9171 if you have any concerns.
Option 2: Delivery to your door, Australia wide , New Zeland wide & UK Wide
If you decide to have your Marble Hub product delivered by courier, our couriers are reliable and handle our products with the greatest of care. We also provide full tracking capability during the transit so you know exactly where your product is and when it will arrive. You can request for the courier to collect a signature upon delivery at your end or we can arrange an Authority to Leave.
The delivery of the freestanding basin is to the kerbside of your address by forklift or Hiab crane.
Dispatch time of online orders:
All orders are generally dispatched within 1 day from receipt of payment excluding weekends & public holidays.
Delivery Lead times:
Metropolitan areas of Sydney, Brisbane, Melbourne, Canberra, Adelaide, Hobart
2-5 business days after despatch
Perth
4-8 business days after despatch.
Rural and country locations
6-12 business days after dispatch.
New Zealand ( $150 Flat rate)
3- 10 business days after dispatch .
UK ( $200 Flat rate)
3- 10 business days after dispatch .
These delivery times are all estimates. Please be aware that orders may be subject to delays that are beyond our control. We cannot guarantee specific deadlines. Marble Basin Hub makes every effort to ensure a swift and smooth delivery, but we cannot take responsibility for any delays that affect shipping carriers.
No delivery to PO boxes
Unfortunately, we are unable to deliver to PO Boxes and Parcel Lockers as all deliveries require a signature upon arrival
Option 3: Express delivery
For those who can’t wait to see their new Marble Hub product or are on a tight schedule, our Express delivery is the perfect solution. Please contact us to give you the best shipping cost for the express delivery.
Contact us on phone 02 9316 9171 or email: sales@marblebasinhub.com.au
Delivery cost:
We aim to deliver your order as economically as possible. The delivery cost is based on the weight of the item and the post code. It will be calculated at the check-out of the shopping cart.
International shipping
We currently ship Australia wide. If you require international shipping please email sales@marblebasinhub.com.au with your order details and we can quote shipping costs for you. However, at the moment we have UK & New Zealand special Flat rate .
New Zealand ( $150 Flat rate)
3- 10 business days after dispatch .
UK ( $200 Flat rate)
3- 10 business days after dispatch .
Track your delivery:
Your tracking number will be emailed to the email you provided when you placed your order. Use this number to track your products all the way.
Damaged items during transit
We have a strong network of reliable logistic partners who take excellent care of goods in transit. However, on the rare occasion that an item is damaged, we are happy to send a replacement immediately. All you need to do is email some photographs of the damage as soon as you notice it.
Please contact us on sales@marblebasinhub.com.au
We will return your item if we accept that the products were damaged or faulty at the time of delivery to you. In this case, we will replace the products or credit your PayPal Account with a full refund.